Free skipasses
Get FREE ski passes for your order over 80,- € More
Free delivery
Free delivery from 800,- € More
We have gifts for you More

Return policy

Form for complaint or return goods - HERE


Warranty Terms and Conditions

Warranty Period and Warranty Card
The warranty period begins upon receiving the goods by the customer.

If an item has a warranty card, it is issued as of the date of purchase. If an item does not have a warranty card, the tax document (invoice) serves as the warranty card.

The warranty does not cover normal wear and tear of an item (or its components) caused by its use. In such case, shorter product life cannot be considered a fault and no claim can be filed in such case. The buyer is not entitled for liability for defects and warranty even if the defects was caused by insufficient or incorrect operational maintenance of the purchased goods by him.

For customers who use goods for commercial purposes or resell the goods, the warranty period is not defined in the Civil Code. In this case, the warranty period is set by the specific importer of the goods to the Czech Republic. The warranty period set forth on our website is valid only for consumers, not for entrepreneurs who purchase the goods as part of their commercial activities (purchase by a registered company).

If the customer finds a defect in the purchased item during the warranty period that was not caused by its inappropriate use, but rather is a defect in the product itself, they have the right to file a claim within the warranty period.

Claims Procedure
If a customer wishes to file a claim on an item purchased in the e-shop, please contact us by email at or fill out the claims form here. We will inform you within three days about the way in which the claim will be handled.

It is advisable to send the item back in the original packaging or other suitable packaging, as the supplier is not liable for any mechanical damage incurred prior to accepting the item.

Claims Settlement
The supplier or service centre will evaluate the validity of the claim and then inform the customer by telephone or email regarding the way the claim will be handled. The customer will then be asked to pick up items that were claimed.

In case of complaint rejection (defect caused by insufficient maintenance/inappropriate service) the custommer is obligated to pay for all the transportation costs.

According to law, the deadline for settling claims is 30 days.



Right of withdrawal for consumers - Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.

Withdrawal policy and sample withdrawal form for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you that is not the carrier has or has taken the last goods in possession.

In order to exercise your right of withdrawal, you must inform us

Hochwaldstraße 25
D-02763  Zittau
Phone: 0358-36794987
Fax: 0358-36794975

with a clear statement (e.g. by on-line form which is the easiest and fastest way or a letter sent via postal mail, fax or email) about your decision to cancel this contract. You can use the sample withdrawal form as well; however, it is not prescribed.

In order to comply with the withdrawal period, it is sufficient when you send off the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

When you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the best standard delivery we offer) immediately and at the latest within fourteen days from the date on which we received the notice of your cancellation of this contract. For this repayment, we use the same payment method that you used in the original transaction unless otherwise agreed with you; in no case will you be charged for this repayment fees.

When the goods due to their nature can be returned normally via post, the following applies:

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must send back or hand over the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

When the goods due to their nature cannot be returned normally via post, the following applies:
We pick up the goods. You bear the immediate costs of returning the goods. The costs are valued at about EUR 1,000.00 at most.

You only have to pay for a possible loss of value of the goods when this loss of value is due to a handling that is not necessary for checking the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
There is no right of withdrawal for contracts for delivery of goods that are not prefabricated and if an individual choice or determination by the consumer/customer is decisive for their manufacture, or which are clearly tailored to the personal needs of the consumer (job-order manufacture).

End of the withdrawal policy

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To

Hochwaldstraße 25
D-02763  Zittau
Fax: 0358-36794975

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the performance of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only when communicated on paper)

- Date
(*) Strike out if not appropriate.

This website uses cookies

Some are necessary for the functioning of the website, others we use for statistical evaluation, for marketing purposes, eventually cookies may be set by third party providers. Consent to the use of other cookies than necessary for the functioning of the website, is voluntary. Click the button „I agree!“ all cookies are activated. Your choice of optional categories of cookies you can change it at any time in Edit settings. You can find more information in our Privacy Notice.

Edit settings